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Your browser does not support iframes. Help This Page All Help Browser Compatibility Test Sign In Enter Username Remember Me Next Agent The agent is a dynamic interface designed for the streamlined handling of all contact center interactions, regardless of channel. Based on exhaustive research, it is a simpler, more efficient and engaging way for agents to positively interact with customers. Agent : Streamlines the workflow with intuitive, context-sensitive controls Empowers agents to personalize interactions with customer data and information in seamlessly integrated panels Optimizes collaboration within the contact center and beyond with presence–aware address books Enables agents to pace contact handling according to current conditions by displaying real-time statistics for agents, teams and queues Supervisor The dynamic, context-sensitive supervisor interface is purpose-built for the needs of supervisory staff, providing them with single-point access to crucial performance information and the ability to intervene when necessary. Supervisor : Improves the ability to manage agents with real-time performance metrics Streamlines the listen, coach, barge, and takeover process for live interactions Optimizes SLA levels with real-time monitoring and the ability make adjustments to resolve shortfalls Simplifies the management of agent skill assignments and proficiencies Enables on-the-go access with a mobile-aware, HTML5 design Warning! Accept Copyright © 2005-2020 NICE LTD | inContact, Inc. All Rights Reserved. Contact Us Blog LAX-C4WEB01...